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Refund Policy Template for SaaS and Digital Products

A founder-friendly refund policy draft with sections for billing cadence, cancellations, and support contact.

Updated September 6, 2026

Refund Policy Template

Use this page as a starting draft for a SaaS or digital product refund policy. Adjust the wording to match your billing model, support process, and jurisdiction-specific requirements.

Recommended introduction

We want customers to understand refund expectations before purchase. This policy explains when refunds are available, how cancellation affects future charges, and how to contact us with billing questions.

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Implementation

How to use this template

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Launch Checklist:

1. Replace all bracketed fields like [Company Legal Name] and [Support Email].

2. Ensure billing cadence, renewals, and refund windows match your actual checkout terms.

3. Add permanent links in your website footer before applying to payment platforms.