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Refund Policy Template for SaaS and Digital Products

A founder-friendly refund policy draft with sections for billing cadence, cancellations, and support contact.

Updated May 18, 2026

Refund Policy Template

Use this page as a starting draft for a SaaS or digital product refund policy. Adjust the wording to match your billing model, support process, and jurisdiction-specific requirements.

Recommended introduction

We want customers to understand refund expectations before purchase. This policy explains when refunds are available, how cancellation affects future charges, and how to contact us with billing questions.

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