Refund Policy Template for SaaS and Digital Products
Card-network-compliant refund policy draft for SaaS, subscriptions, and digital goods. Meets Visa Core Rules Section 5.9.3.1 and Mastercard requirements.
Updated October 12, 2026
Use this page as a starting draft for a SaaS or digital product refund policy. Adjust the wording to match your billing model, support process, and jurisdiction-specific requirements.
Recommended introduction
We want customers to understand refund expectations before purchase. This policy explains when refunds are available, how cancellation affects future charges, and how to contact us with billing questions.
Underwriting FAQ
Why do payment processors require an explicit refund policy?
Visa Core Rules Section 5.9.3.1 and Mastercard Rules require merchants to disclose unambiguous refund, return, and cancellation terms prior to purchase to prevent customer disputes and chargebacks.
What must a SaaS refund policy include to pass underwriting?
A compliant refund policy must specify: (1) eligible refund window (e.g. 14 or 30 days), (2) cancellation process for renewals, (3) non-refundable items or setup fees, and (4) expected turnaround time for issued refunds.
Preview ends here.
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